Sozatech is happy to welcome ARTIVE DATABASE CLIENTS to the HelpDesk. Here are some helpful tips to follow when you submit a ticket:
If you are reporting a bug you can simply submit a request by selecting that link in the upper right of this screen. (If you are on a mobile device this button will be on the bottom left of your screen.) Also, if you are getting a system error message then it is always very helpful if you can take a screenshot of your error and attach that image with your request using the "Attachment" at the bottom of the ticket request.
If your request is a question then please pre-pend the subject with the word question: and then pose your question. Here is an example;
question: where is the delete button?
NEW FEATURE or UPGRADE REQUESTS
If you have an idea for a new feature or would like to request an upgrade to an existing feature we would love to hear your idea. Please pre-pend your subject with the word feature: or upgrade: and then pose your subject. Here is an example;
feature: Can the search report include contact information?
Welcome ARTIVE CLIENTS,
The Sozatech Team